Cancelling is made way to difficult.

I got this message after 3 months of fighting about my account not being cancelled.

Good day , Dear Telkom Customer , Ccld Ban . APPLICATION DATE23 may 2017 - Billing end date 2 july 2017 - Taking one month notice into account.Line Credit arranged from 23 june to 2 july 2017 + Interest + service fee. R 710.15. Telkom SA 10210

I stopped using my telkom internet before the 23/06/17, when it was suppose to end, as my fibre was activated on the 15/06/17 so why is the 2 July mentioned.

I phoned and enquired and was told some part wasn’t cancelled correctly and therefore was getting billed. I was also told that it had been rectified and my account would be credited.

I got billed again and was forced to reverse the payment as Telkom is hopeless.

Now I get this message with contradictory information.

Subject:ZIYAAD MOHAMED ADAM Dear Mr/Ms ZIYAAD MOHAMED ADAM , our records indicate that Telkom cancelled account number ************ is in arrears with R 668.32 Please settle the account immediately and contact Mittah Lerefolo ********** 942 with the receipt details in order to prevent any further action being taken, Regards Mittah Lerefolo Service Consultant Credit Management Collections and Disputes Tel: (011) ********** Fax: ********** 962 Email: ********** **********

I’m really believe Telkom has no idea what’s going on anymore.