1 reviews | Active since Nov 2012
Cancelling Data
<p>I cancelled my data service with Telkom in August 2016, in their Riverside Branch to switch over to a Telkom ADSL service.</p> <p>Telkom has been continuing to take debit orders off my account since then for the data, even though the service itself had been halted.</p> <p>When queried I was told I needed to go into branch again only to find that the cancellation was sent through but never processed. A new reference was created in January and since then I have only been contacted with people promising to get back to me without anyone ever actually doing so!!</p> <p>Surely taking my money without providing a service is theft? </p> <p>Surely taking 6 months to process a cancellation is completely and utterly unnaceptable and bordering on gross incompetence?</p> <p>6 months my money has been taken and now everything they are trying to do to justify not refunding my money and telling me they will be charging me "penalties" is beyond pathetic!!!</p> <p> </p>
Hello Pdek
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello Pdek
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Good Day
Hope the message finds you well.
This serves as notification that your cancellation request is in progress and further correspondence will follow .
You are welcome to correspondence with us as well via Twitter (@HelloTelkom ) alternatively Facebook
( https://www.facebook.com/TelkomZA/)
Regards
Social Media Team
Best regards,
Good Day
Hope the message finds you well.
This serves as notification that your cancellation request is in progress and further correspondence will follow .
You are welcome to correspondence with us as well via Twitter (@HelloTelkom ) alternatively Facebook
( https://www.facebook.com/TelkomZA/)
Regards
Social Media Team
Best regards,
It pains me that someone needs to go to these lengths to get a meaningful response.
All I want is my cancellation effected and the monies that have been deducted from my account since then returned.
I do not understand how this is such an issue at all!
It pains me that someone needs to go to these lengths to get a meaningful response.
All I want is my cancellation effected and the monies that have been deducted from my account since then returned.
I do not understand how this is such an issue at all!
To this point I have received NO cancellation. I even had to once again phone today to find out the status of the cancellation and all I was told was that it is in process!! How is it humanly possible for this to take this long? And yet my money is still being taken out of my account and I am not receiving ANY data as the sim has been deactivated by TELKOM!!!!
To this point I have received NO cancellation. I even had to once again phone today to find out the status of the cancellation and all I was told was that it is in process!! How is it humanly possible for this to take this long? And yet my money is still being taken out of my account and I am not receiving ANY data as the sim has been deactivated by TELKOM!!!!