SU
Sonet U

1 reviews | Active since Apr 2012

14 May 2015, 11:42

Cancelling Contract ASAP

I need somebody to come and remove every single Telkom line with immediate effect!! I can't stand all their issues with ADSL anymore and am tired of having to constantly report report and a week later it's something else. Telkom is not honoring their commitment to provide me with fast internet access (even after convincing me to upgrade). If it's not the email that's off, then it's the internet and if nothing is off they tell me I've used up 10Gig data within less than 10 days hence the reason it is so slow. That's impossible as I mostly do emails in the morning and a bit in the afternoon, I don't download ANY movies, music, games, nothing. I complained last month about it with no response. Did same today so Maki Molefe phoned to say sorry but I've used up all my data and there's nothing she can do about it. I can go to my nearest Telkom store and purchase more data. Basically Telkom is saying 'NOT MY PROBLEM'. I'm not doing it as I'm not the one using it and still bottom line every single day is a struggle with this thing and I'm tired. As you can hear on the call recording with the awesome person who convinced me to upgrade after I refused that that was Telkom's last chance!

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Replies (1)
Telkom
Telkom's reply14 May 2015, 11:43
Official
Hello sonetueckermann,

Thank you for making contact with us.

We certainly understand and acknowledge why you wanted to bring this matter to our attention.

Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Launa Molapo
Telkom Social Media Team

Best regards,