Cancelling contract

<p>To cancel a Telkom Mobile contract (based on terrible reception and constant dropped calls) they say you have to fill in a cancellation form and then wait 21 working days for a cancellation quotation... And this is what I did. Waited a month and then got the quotation. After accepting the quotation you have to give another month notice... And this is what I did. So, after deciding that I wanted to be rid of Telkom Mobile I waited another two agonising months to go through all their processes. My contract was due to go over to prepaid on 29 May 2017 in order for me to move my contract... Which still hasn't happened. In the last week I've been to two stores and spoken to three different agents and they all give me the same message: "We're escalating the case and it will be done tomorrow" ... Still waiting. Let's see if Telkom responds to this with another: "We're looking into the matter and it has been escalated." I'm not interested in your excuses. Just move my number to prepaid so I can move.</p>