Cancelling an expired contract with Telkom

To sum it up, I've had the worst possible experience customer service has to offer. Back in November 2017, Telkom contacted me to upgrade my contract. I declined the offer and asked them to cancel my contract upon expiration instead. I then sent through the cancellation form and never heard from them until I decided to contact them again in January 2018. After sending the cancellation form to them on 5 different occasions, I am still sitting with a Telkom contract. My advice to others - if you can find a different provider that suits your needs, go with them instead of Telkom. You'll save yourself plenty of time, money, effort, and you won't generate any grey hairs.