Cancelling ADSL service

<p>I requested the cancellation of my ADSL service on Monday using the required channels. I completed the cancellation / migration document and included a copy of my ID as required. Today 4 days later I have yet to receive any type of acknowledgment or response with a reference number. I have spent hours on the phone just to be told they cannot assist me because cancellations only work through email...RIDICULOUS. I have also sent numerous emails to ********** ********** with no joy.</p> <p> </p> <p>How long must someone wait for a ADSL line to be put in the holding pool or even just get acknowledged that the request is being handled.</p>