AW
AJ W

1 reviews | Active since Jun 2015

07 Feb 2017, 12:52

Cancelling ADSL

<p>To whom it may concern,</p> <p> </p> <p>I relocated to Saudi Arabia in December 2016. I have sent a cancelation paper from Telkom with ID to Telkom last year where I stated that I am canceling the service, and they must send me the finale invoice and I will make the finale payment. I followed up on my cancelation but no reply. I Received a bill in for December as well as for January & probably for February as well. But the service is not being used. I immediately send another email to them to confirm cancelation but still no reply. Yesterday I send them another email and no reply.</p> <p> </p> <p>Today I am trying via Hello Peter to get a response. I am not here to complain, just want to be heard. Can Telkom please cancel my ADSL, and send me final bill that not includes January or Feb so that I my settle it with them.</p> <p> </p> <p>Kind Regards</p>

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Replies (1)
Telkom
Telkom's reply08 Feb 2017, 10:09
Official

Hi AJWAHL,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,