Cancelling a Telkom account is impossible!!!!!!!!

I sent a Telkom cancellation request on the 20th of Dec to give Telkom a 30 day notice, a month later on the 20th of Jan I followed up, nothing had been done, on the 23rd I followed up again. MY ACCOUNT IS STILL ACTIVE! This is not difficult! Stop holding back on cancellations to ***** people's money for an extra few months! I have escalated twice now and still.... MY ACCOUNT IS ACTIVE!