Cancelling a land line is impossible with Telkom

Its 7 days since your reply Launa, and nothing has changed. You have given me a ref #. What am I to do with this reference number? I keep getting threatening msg from NUDEBT to say I have a Final notice of summons.????? I am sending them the cancellaion information which they seem to be ignoring???

The saga with telkom continues. Since this response from Launa, i had a call from someone in Telkom to say I needed to pay, I think it was about R501.72. I also received this invoice from Telkom. I said I would happily pay what I owed however, and that I would need a breakdown of this figure, (I don't believe I owe that much) so she would need to send me my invoice with the breakdown and then I would pay what I believed was my debt. I also committed to give her a call once received this to come to an agreement. To date I have not received this breakdown!!!! Now I have been handed over to the attorneys, I got a msg today that I need to contact then within 24 hours, I did just that, gave them an ear full and now I need to send them aaaal the information again. I am repeating my story ....... in November 2016 I cancelled my Telkom home land line. I enquired on the process and was given a cancellation from which I needed to complete and send through to their cancellations. I did this and received an automated response acknowledging receipt and that someone would be in touch within 21 days. I assumed the account was closed even though I had not received any further communication. From the end of November 2016 I did not use my line and unplugged all the phones A few months later I plugged in a phone to 'check' and it was still operational!!!! I immediately resent this cancellation again from the 1st November and still the same automated response. The interesting part is that on a few occasions when I pd my bill late it was disconnected, however now months of non payment and it had not been disconnected. Telkom still had not cut my line. In about April 2017, it was disconnected. I though great they have the message now. No sooner had this happened and I received a Mail from a company called Nudebt who are collection agents. I explained the situation, sent through my cancellation forms numerous times and still continue to threaten handing over for non payment and today they are threatening via email and SMS with final demands for payment...... I do not owe this money! TELKOM please contact me as you said you would. I am being harassed!!