Cancelling a huge problem
<p>Good day</p> <p>Cancelled my adsl contract with Telkom in January. They explained a 30 day cancellation waiting period which I was okay with. Then I was debited for the month of March. The call centre is pathetic. Put me through to 3 departments (adsl, billing, cancellation) but no one could assist and explain why my account has not been cancelled. Very unhappy client. </p>
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Telkom's replyOfficial
16 Mar 2017, 07:46HI sherri-arendse
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
Telkom's reply16 Mar 2017, 07:46
Official
HI sherri-arendse
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,