DS
Dorian S
1 reviews | Active since Apr 2015
19 Apr 2015, 19:52
cancelling a fault
i'm battling to cancel a fault. 92CWZ190415. the line reset after my friend reported the fault but was unable to confirm to me if the fault was resolved but afterwards i tried line and it now works. i cant be charged for a call out. WHY DOESNT TELKOM ALLOW PEOPLE TO CANCEL A FAULT REPORT?? waiting hours on the line doesnt calculate to good service....
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
20 Apr 2015, 10:09Hello zr1das,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM105034.
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM105034.
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
***
Best regards,
Telkom's reply20 Apr 2015, 10:09
Official
Hello zr1das,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM105034.
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM105034.
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
***
Best regards,