AG
Adam G
1 reviews | Active since Oct 2012
29 Dec 2017, 13:09
Cancelling a contract is impossible
On 3 different occasions in the last 3 months I have explicitly instructed Telkom mobile not to renew our cotract. I recieved a form to complete yesterday and my attempts to send it through today have been unsuccessfull as the cancellations department "The recipients mailbox is full"
I have to give 21 days notice to cancel the account and now I cant even get an email through to the department that deals with these situations. On contact with the call centre and store with regards to this matter they simply say I must deal with the cancellations department directly and they cant help.
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Adam G's updateReviewer Update
15 Jan 2018, 13:09Tweets:
Today
Today I called the @TelkomZA To ask to speak to the Cancellation Department. “You can only contact cancellations through email” THE EMAIL I SENT SAYS “Email cannot be delivered as destination mailbox is full” I then asked for a Manager, Manager is not available.
14 Jan
10 Days and all I get is a copy paste response that “your case is with the cancellation team and they will contact you” I STILL HAVE NOT HAD ANY COMMUNICATION, ANOTHER MONTH OF FEES FOR NO REASON. I have tried to follow your processes but really out of patience.
AG
Adam G's update15 Jan 2018, 13:09
Reviewer Update
Tweets:
Today
Today I called the @TelkomZA To ask to speak to the Cancellation Department. “You can only contact cancellations through email” THE EMAIL I SENT SAYS “Email cannot be delivered as destination mailbox is full” I then asked for a Manager, Manager is not available.
14 Jan
10 Days and all I get is a copy paste response that “your case is with the cancellation team and they will contact you” I STILL HAVE NOT HAD ANY COMMUNICATION, ANOTHER MONTH OF FEES FOR NO REASON. I have tried to follow your processes but really out of patience.