Cancelling a contract has never been this difficult.

Telkom has made sure to be the BEST at being the WORST when it comes to Customer Service. I have been to the store twice, and only on the second visit, they tell me I could no longer cancel in-store.

It has been 10 days of struggling, of holding on for more than 30 minutes, being cut off, not being phoned back, frustration, and time wasted.

The worst is knowing I have to go through this process for my other contracts when the contract ends.

I will NOT be renewing any contract with Telkom ever again.