SW
Shannon W
1 reviews | Active since Nov 2015
02 Dec 2015, 16:57
Cancelled yet billed?
Good day<br> I cancelled my Telkom account, ADSL effective 31/10/2015 due to poor service delivery.<br> I received a \were saddened by your decision to cancel....*** sms on 31/10/2015 @ 01:42 and then I also had no service that whole day. YET: I have received an invoice dated until 09/11/2015 aswell as one in November again? Ive tried to use your chat service on Telkom site but to avail
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Telkom's replyOfficial
02 Dec 2015, 19:02Hello Shansylweb ,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM173914.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM173914.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Best regards,
Telkom's reply02 Dec 2015, 19:02
Official
Hello Shansylweb ,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM173914.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM173914.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Best regards,