cancelled without authorisation

12 oct 2015 we have called telkom to report that the internet was not working.after speaking to the call<br> center i was told that my line has been cancelled without authorisation. my account has been paid and i have a credited. i have been to telkom in chatsworth center and had no joy.on 15 oct 2015 called telkom was told that the line is cancelled but the telkom agent after telling this rest my adsl username and password and tells me everything is working now. on 16 oct 2015 i went to the hillcrest branch and had no joy, the guy at hillcrest told me that someone from telkom made a mistake and cancelled my line and he can not help me by doing other peoples job. i called telkom again on 17 oct 2015 waited for an hour. spoke to a lady named happiness from sales who told me that the line has been cancelled by Liezel odendaal by mistake and she can not help me, i need to log a call.i try to log a call but the telkom agent tells me he can not log a fault because my line is canceled i asked to speak to a manager had no joy.called on 19 oct 2015.still got no joy from telkom and could not talk to any managers. How can telkom cut a line without authorisation. is that not *****.?