JC
Jacques C

1 reviews | Active since May 2011

07 Jun 2016, 16:51

cancelled the wrong contract/ bad service from the service centre

<p>In short:</p> <p>Struggled 4 months to get contract scancelled. Eventually after a hour in the Esagate Branch the item was logged.</p> <p>Then after a month the contracts was still not cancelled.</p> <p> </p> <p>Then after a few calles to the call center the contracts was cancelled but the wrong once was cancelled. This after a form was clearly filled out. Someone cant read!!!!</p> <p>NOW MY ISSUE IS TO GET THIS ISSUE RESOLVED!!!!!</p> <p>several calls again to the call center but there is not direct line to the cancellation department.</p> <p>I just want the issue resolved with competent call center staff.</p> <p>So I will never recommend telkom to anybody!!!</p>

0
Replies (2)
Telkom
Telkom's reply08 Jun 2016, 06:53
Official

Good day fjcilliers

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

JC
Jacques C's update09 Jun 2016, 05:04
Reviewer Update

Still nothing from anyone at telkom. I have been without the connection for over a week now. My business is suffering because of *********** staff at telkom. Please tell me who is going to cover my loss of income?