Cancelled Telkom line due poor service and billing issues

I have Telkom landline with package free calls any time to any Telkom number. November 2018 I was informed by Telkom they no longer support landlines, I will be given a mobile set and my number will be migrated as a landline look alike with same package, monthly cost etc. Mid December a courier showed up with the ****py device. Ed January my account is double the normal amount, end February again. I call Telkom and was then informed I was not migrated with same package, it is now normal mobile line, I need to phone migration office to sort it out, Telkom ref ********** 98A - I was told it is now migrated to correct package, I need to give this number to accounts department to sort out the incorrect billing, Telkom reference ********** 7. Mid March I phone Telkom 10210 number, and same as before it goes to technical support. They keep arguing it is my mistake that their services are not working correctly, I need to recall until accounts answers the phone. After telling the technician in fluent Star wars language what I think about their service number, he transferred me to accounts. The lady confirmed my account is still normal mobile line and I am paying for all calls. So this was again another **** from Telkom to get people to pay more. I cancelled the service reference ********** . So beware Telkom are not doing what they said they were going to do with the new mobile lines.