CANCELLED TELKOM LINE AND STILL GETTING CHARGED

I have had NUMEROUS problems with my Telkom line and this is not the first complaint that I am writing on Hello [URL Removed] about them. We experienced a line that was dropping all the time, our speed on the internet line was continuously being throttled and we had a period where the line did not even work. We have spent countless hours waiting on hold, voicing various complaints. A technician was meant to come and fix the line on numerous occasions but never did. We have since decided to cancel our line. I called halfway through April to cancel and was told that our cancellation would be implemented (I even offered to send a confirmation e-mail but the lady I spoke to said telephonic cancellation was fine), but that we would have to pay our months notice. I now see that we have been charged for our usage from 12 May - 11 June 2015 and I never received any confirmation to say that our line had been cancelled!!! I then sat on hold AGAIN today to try and sort this issue out but have had enough!!! Countless cellphone minutes wasted on a problem that has NOT been resolved. Enough is enough!!