Cancelled Telkom account but still being billed

I cancelled the Telkom account but I am still being billed. I have now tried for 2 weeks to get through to cancellations as accounts say I need to find out from cancellations why it was not cancelled.<br> I have tried so many times and stayed on hold for 45 minutes at a time but cannot get through.<br> <br> Why must I fight to cancel something from Telkom?