MvdV
Morne van der Vyver

1 reviews | Active since Nov 2014

13 Mar 2017, 09:13

Cancelled Technician

<p>I received an SMS from Telkom on 10/03/2017 asking me to confirm if I will be home for a Technicain on 13/03/2017. I Rep**** Yes to that SMS immediately. Then on Sunday at 10:58AM I missed a call from a Telkom guy because I was busy outside the house. When I listened to the voicemail he left me, he said that he cancelled the apointment because he could not get a hold of me. WHAT IS YOUR DEFINITION OF CAN NOT GET A HOLD OF ME????? ONE CALL???? If he did his job right he would have tried again until he could reach me, The number he called me from is ********** . I would like a Technician sent out TODAY or TOMORROW to activate my my Fibre line that was ordered through CrystalWeb because I put in leave at my work for this and no one is going to show up now.</p>

0
Replies (3)
MvdV
Morne van der Vyver's update13 Mar 2017, 15:14
Reviewer Update

Telkom just called me and said they will send out a Technician tomorrow, will change the rating if my Fibre is activated tomorrow.

Telkom
Telkom's reply13 Mar 2017, 15:18
Official

Hello MoRRaZ

This response serves as confirmation that your query has been received.
Your reference number : AI***

Please send us a private reply with the order number for our fulfillment team to assist further.


Regards
Noleen
Telkom Social Media Team.

Best regards,

MvdV
Morne van der Vyver's update14 Mar 2017, 14:07
Reviewer Update

The technician came today and my internet is now working.