Cancelled smartbroadband, still get billed.

In Sept 2017 my 2 year contract expired with Telkom. I had to give a months notice, which i did on the 30th of Sept 2017. I sent the cancellation form to ********** as per instruction from the call center agent. On the 30th of August I followed up to only find out that it wasn't cancelled. I then forwarded the documentation to the agent ********** On the 3rd of November I called again, and found it was still not cancelled. I was again told by the agent to forward the original cancellation and it would be escalated. I sent the docs to ********** I again followed up on the 13th of November and same old story, I had to send the original cancellation to ********** and again on the 20th of Nov. to ********** On the 24th of November I called again, and was told by the call center agent that the contract was now cancelled. I was deducted another payment on the 1st of Dec and received a statement today that my account is due on the 2nd of Jan 2018. I was also contacted by the upgrade department today the 4th of Dec, and the lady confirmed that the account is still active.

Thus, Telkom owes me the deduction for Nov, and I will probably;y still pay in Jan again.

This is the worst service i have ever experienced, after all the times I called I was told the matter would be escalated and then cancelled. This is still not the case.