1 reviews | Active since May 2017
Cancelled Services Not Cancelled
<p>Why is it impossible to get any assistance from Telkom if it gets to billing? I send through my cancellation forms as received by Telkom to the provided email address on 21 Nov 2016 and since then I have no luck in getting my services cancelled. I have mailed, called, used the online assistance link, logged online grievances, went to a store and still no luck. I am being charged for these services since then and now that I eventually stopped paying no one wants to assist me because I did not pay and I am being told that they will not process my cancellations if I do not pay but they will only cancel my seervices as from a month from now. I have all the proof of everything - why are they still trying to be unreasonable after I followed the exact steps that were provided to cancel my services? I am not paying for the services that I have cancelled in time. </p>
Thank you we cancelled everything and only asked for an ADSL line a 10 mb data line - we also completed the relevant form to move my telkom ADSL line to the openserve staging (holding) pool.
The number is ********** 084.
Thank you we cancelled everything and only asked for an ADSL line a 10 mb data line - we also completed the relevant form to move my telkom ADSL line to the openserve staging (holding) pool.
The number is ********** 084.
Thank you - I requested everything to be done end Nov 2016 already exactly as you asked me to do - so does this mean that it is only cancelled from now on forward - what about the amounts I was billed for from Jan 2017 up to current?
Thank you - I requested everything to be done end Nov 2016 already exactly as you asked me to do - so does this mean that it is only cancelled from now on forward - what about the amounts I was billed for from Jan 2017 up to current?
When will the line be moved to the holding pool that I can notify the service provider?
When will the line be moved to the holding pool that I can notify the service provider?