1 reviews | Active since Oct 2012
Cancelled services 2 months ago and still being billed
<p>I cancelled my Telkom services 2 months ago (ADSL and the mandatory phone line rental) as a was relocating to Malaysia. I followed the correct route by completing the cancellation form on their website. After doing this I received an automated response stating that a Telkom representative will contact me within 48 hours. This never happened and I assumed that the matter was resolved, only to find out later that I'm still getting billed on a monthly basis.</p> <p> </p> <p>PLEASE FIX THIS!!!</p>
Hi Celiwe,
Thanks for the feedback, but as mentioned in my post, I'm not in South Africa and as such will not be able to get a bank certified statement, so please advise if an online banking one will suffice.
Regards,
Denver Vieira
Hi Celiwe,
Thanks for the feedback, but as mentioned in my post, I'm not in South Africa and as such will not be able to get a bank certified statement, so please advise if an online banking one will suffice.
Regards,
Denver Vieira
Hi Celiwe
I've furnished you with all the necessary documents more than 3 weeks ago now and I'm yet to receive my refund or an update regarding my query. This is typical terrible Telkom customer service.
Can someone at least call or email me with an update?!?!?
Denver Vieira
********** 273
Hi Celiwe
I've furnished you with all the necessary documents more than 3 weeks ago now and I'm yet to receive my refund or an update regarding my query. This is typical terrible Telkom customer service.
Can someone at least call or email me with an update?!?!?
Denver Vieira
********** 273