Cancelled Service without my consent no one is taking accountability for this

Telkom service is probably the worst in the world,, how can a two year contract be cancelled without request from account holder or any communication from the provider? It’s covid and everyone is working from home. I’ve had to miss close to a week of work now because no one can go onto their system and tell me who cancelled the services or reinstate. They say their calls are recorded but when you ask for the call that initialed the cancellation no one seems to know how to use their systems. A whole week to just click and button and apologize and my life can go on. Mind you how can I pay on the 4th and cancel on 6th? Telkom SA is just a joke really, should I decide to go with another provider they will come back and say I’m in breach of contract yet they can cancel my services when ever they f****n please. Worst decision I’ve ever made by signing up with these people. Now I ****** look like I’m making excuses not to do my work and they will not even pay me for the four days missed of work this is *** I’m ****** livid with Telkom. I demand answers now NXAA!