Cancelled Service without consent

<p>I logged an online request to move my Telkom line to a new address at the end of November. </p> <p>Two days later I discovered that my line had been cancelled (6 weeks too early). When I called to ask them to fix their mistake, they informed me that I had to apply for a new line which could take up to 3 weeks. When I then asked to speak to someone who can help resolve this issue, the call centre lady just hung-up on me. </p> <p>Wow, this is a new level of incompetence!</p>