Cancelled service still running after 9 months

We relocated in March 2017 and requested that our service be cancelled as from 1st of March. We recieved SMS's from Telkom that our account is overdue. Next tried to locate a Telkom Customer Care centre, only to discover Telkom only has a call centre to deal with customer issues.

Phone a customer care centre, and after blowing away R 50 aitrime listening to music and ads hang up.

End of October phoned again, got to speak to Nomfundo Chamane, explained issue, was emailed cancellation form, which we filled out along with copy of ID document, emailed back to her. And nothing happened. No confirmation, sweet nothing. Just another SMS showing that the amount in arrears is now close to R 2000.

And the sad thing about the whole saga is, that my credit rating is most probably not showing that I am a slow payer.

Telkom needs to rethink their customer support strategy. Just looking at customer frustration on Hello Peter should tel them that they are missing the boat completely.

Come on Telkom give me a call and lets get this sorted once and for all.