Cancelled service.Still billed

<p>12 April 2016 : In April I queried how I would go about cancelling my telephone line as I will be moving out of the house and there were no ports available at the exchange for ADSL. Telkom informed me to forward the completed form to ********** />15 April 2016 : Telkom's retentions department forward this on to ********** asking them to process the request.</p> <p>As stated on their cancellations procedure, a calendar months notice is required. So I waited a calendar month but still no cancellation was completed and I was still billed. I responded to the email string requesting an update.</p> <p>-----Updates requested May 10, May 31, July 20---</p> <p>They should also have records of my attempts at getting updates and assistance from their Twitter and Live Chat option (Located here http://www.telkom.co.za/today/help/personal/#start-chat). Sadly I do not have records of the live chat as I didn't think it would get this far that I would require it as evidence in this ongoing matter.</p> <p>20 July 2016 : After contacting live chat who said they still have not cancelled the line and have no record of the cancellation, I forwarded the information at their request yet again and still continued paying my invoices. (At this point, not knowing full well that the tenants at the premise continued using the phone for calls and I was being charged)</p> <p>11 Aug 2016 : Allowing time for the process to be completed. I waited until the 1st of August to see if they would continue to debit. After checking my banking, Telkom debited again and I went back to the live chat and queried if it had been cancelled. They told me no. No record of cancellation. I then lodged a complaint and requested for a manager to deal with this. They advised they would send the cancellation through again.</p> <p>27 Sept 2016 : Still being billed for services after they said it would be cancelled. Lodged multiple disputes on their site but even after it says the dispute was saved, when going into lodged disputes it says I had no disputes lodged. I insisted on a reference number to lodge a complaint to ICASA as nobody assisted or even helped me with suspending the line or to block the calls even though I requested this. They kept on responding that they need my ID, Address etc. but never attended to my query. After 3 attempts they told me to call in.</p> <p>5 Oct 2016 : I contacted their billing team Akhona who transferred me to Shange in Sales. Advised she can help me block the calls but it would cost me R34. I may do this still as its less than the amount of calls that is being made but I don't see why I must pay additional fees for a line that must be cancelled. She was also unable to give me a reference number for the complaint. </p> <p> </p> <p>I prefer being emailed regarding this matter and not called</p>