Cancelled service in February and its still not cancelled!!!!!

<p>I sent through a cancellation request on the 02 February 2016 via fax and email. I received an automated response confirming receipt thereof and ever since Telkom has continued billing and the account is still active!! I have called and emailed with promises of it being escalated and still nothing!!! Even today i was promised that Ashley from cancellations would call me.....i'm still waiting!!</p> <p>Can someone please assist urgently???</p>