GV
Gustav V

1 reviews | Active since Mar 2014

30 Mar 2016, 10:09

cancelled service in Dec,still getting charged

I canselled my Wi-Max 512 Internet service with Telkom Centurion branch on 22 Dec. I was advised that 30 days notice period app**** to which I agreed as this is their policy. In Jan they deducted a monthly sub again,I went back to the store and the consultant advised me they made a mistake,emailed accounts to advise them that the service is canselled. March another sub was deducted of my bank acc. TELKOM what do you want me to do re this matter. Is this not ***** when you deduct money off my Acc that has been cancelled 3.5 months ago.

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Replies (1)
Telkom
Telkom's reply30 Mar 2016, 12:02
Official
Hello Gustav Viljoen,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We do apologize for any inconvenience we have cause to you.

Your reference number is: SM218201

Regards
Luleka
Telkom Social Media Team