Cancelled service by Zama Nkosi& management failure to attend to thematter Sicelo Jama

5 days later and I’m still without a service. i must have made about 15 calls to Telkom and all have a different story on top of that a walk-in to a Northgate service centre. Anyone in their right mind would obviously choose to a escalate the matter to what you’d deem an end to a frustrating service but even the manager Sicelo Jama has still no returned my call after 2 messages left for him. The short of this long nightmare is that on Wednesday I requested cancellation of service effective 28 Feb with Zama Nkosi. A day later I had no internet service. A call to 10210 logged a fault for a technician to come whilst waiting for that i thought i’ll have my router checked at Northgate because ever since i bought it on 01 Feb i’ve had endless problems. the technician tested and said it only requires to be configured, while he was assisting with that he realised that the internet service has been cancelled. this is against my request with Zama. i called the call centre and was told that it will be reinstated and received an sms confirming the request and the date 28 Feb as cancellation date. there was still no service. i called cancellations and requested to speak to the manager Sicelo Jama, he was not available but a message was sent to him requesting he returns my call. he never called. i spoke to call centre again and Yoliswa advised that the service is on but there is a network issue in the area. the technician came on Saturday and fixed the problem and he advised i call call centre to reconfigure the route. i realised that my landline had a ringing tone but i couldn’t make calls. i used my cellphone and the lady assisting said she’s picked up that my service is still cancelled there was no reinstatement. i called cancellations again and was told that the request to reinstate was still in progress, but the lady is like to logged in a request to have the matter escalated or attended to as soon as possible. i still have no service and i have left a message again for Sicelo Jama to advise how this can be resolved considering that his staff member acted against my wishes and he on the other hand is failing at his level to do the what i deem to be no rocket science exercise, returning my call. i’m very disappointed with Telkom and to be honest i’ve always said if there is one service provider that i’ve never had issues in terms of delivery it’s Telkom, this is after some have been convincing me about other affordable networks.