HC
Hugo CilliAA(C)

1 reviews | Active since Apr 2015

07 Jul 2015, 19:49

Cancelled service but still receiving invoice

I cancelled my landline service and internet package on 14 April 2015. The service was terminated in 14 May 2015. Ref number ***. I just received an invoice for services in June. I do not want to receive any invoices for a service I do not receive and do not want! Getting a hold of a call centre operator is near impossible, so Hello Peter is my only avenue.

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Replies (1)
Telkom
Telkom's reply07 Jul 2015, 19:54
Official
Hello hpcillie,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM123710.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media