Cancelled service but still being billed

<p>Over 2 months ago I notified Telkom that I was moving house, went to the Telkom Store and they pointed me to their in-store laptops to a link where I filled in a form. After submission, I got a message that said an agent will contact me shortly. Well it's been over 2 months and still no contact from them. Instead I called in to ask what was going on, I was told the area I have moved to has no infrastructure for ADSL, so I asked why I wasn't informed of this when I submitted form for move, can't remember what that agent said, but I was given a lousy excuse. I then went back to Bayside Telkom again, where the lady there gave me a cancellation form to fill out and submit after she explained to me what's going on. I filled out the form, emailed it to the address the lady gave me. Again, no agent called. Then I called Telkom again to ask what's gonna happen with billing and they said I must just dispute it when the bill comes. Bill came and I called again. Basically NOTHING has been done as I now have a bill for 2 months yet I haven't been receiving any services from Telkom for those 2 months. And I will not pay them simply because I have had no correspondence from them besides the billing account. They're good at that but suck at Customer Service. I still have no update on my cancellation, well I guess more than 2 months later it hasn't happened.</p>