Cancelled part of my account

Dear Telkom Customer. Your account ********** 16683 balance is R1,433.23 this month and is due on the 31-10-2018. Please log onto Telkoms website to make payment. This payment method will ensure immediate transfer of payment. First time users will be need to register prior to effecting payment. Please ignore if already paid. Thanks. I have send through my cancellation whereby you have confirmed you have received it, why do I get another account, yes I should get an account but only for my line and ADSL as requested. Please can you now catch a wake up and stop sleeping