SJ
Shane J
1 reviews | Active since Feb 2018
15 Feb 2018, 14:41
Cancelled on the 1st December and still getting billed
I emailed ********** to cancel the broadband, 3 months later and 3 months of premiums Telkom is holding me liable for and 6 emails to various people in your billing dept with the ID document and the cancellation form, it is still not cancelled.
I do not understand why you have a myaccount section on your website where I cannot just cancel?
Please let me know how I cancel the broadband?
Thank you Shane
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Replies (1)SJ
Shane J's updateReviewer Update
17 Mar 2018, 05:26Hi Igshaan
The entire line got cancelled instead of just the broadband, it was then reactivated on the 3March and on the 4th my wife got a call saying Telkom is sending a technician out to connect the line. The more my wife said our Internet is working, the more they said we have to send a technician out.
I then took off work because we could not get a time of when the technician would arrive, I waited the entire day and at 4:30pm I called the call centre who told me the line has been discontinued and that I need to apply for a new line through sales. Got hold of sales and the system was offline.
Went instore the evening and they booked a technician for the Friday, he arrived, activated the line and said I have a 2mb line, I have to upgrade again to a 10mb line which I initially had.
Fibre has been pushed out to 2019, LTE-A coverage is the worst, I'm fighting a suit with Afrihost.
I got a new bill yesterday and it is over R2k.
Tell me Igshaan, is this really the service one has to accept?
SJ
Shane J's update17 Mar 2018, 05:26
Reviewer Update
Hi Igshaan
The entire line got cancelled instead of just the broadband, it was then reactivated on the 3March and on the 4th my wife got a call saying Telkom is sending a technician out to connect the line. The more my wife said our Internet is working, the more they said we have to send a technician out.
I then took off work because we could not get a time of when the technician would arrive, I waited the entire day and at 4:30pm I called the call centre who told me the line has been discontinued and that I need to apply for a new line through sales. Got hold of sales and the system was offline.
Went instore the evening and they booked a technician for the Friday, he arrived, activated the line and said I have a 2mb line, I have to upgrade again to a 10mb line which I initially had.
Fibre has been pushed out to 2019, LTE-A coverage is the worst, I'm fighting a suit with Afrihost.
I got a new bill yesterday and it is over R2k.
Tell me Igshaan, is this really the service one has to accept?