1 reviews | Active since Nov 2011
Cancelled my telkom line and still getting billed
On 26 February 2015 I visited the Telkom shop in Kenilworth,Cape Town.<br> I was moving,so I decided to cancel my existing line and transfer my line to my new home.<br> On the 5th March I phoned Telkom to change my ADSL speed.<br> I was then told that in fact my previous line was not cancelled and it was still active. I instructed the call centre to then cancel.<br> I phoned once again on the 27/3/2015 10.22.39 AM Ref ***7.<br> Fast forward 2 months later and I have yet again received another bill from Telkom which is incorrect.<br> I would this issue sorted out please. I've been a loyal customer for over 5 years now and I've never missed a payment.<br> However now I've reached boiling point<br> <br> Regards<br> Mr C *****
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Launa Molapo
Telkom Social Media Team
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Thank you for making contact with us.
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Launa Molapo
Telkom Social Media Team
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