SG
Sunette G

1 reviews | Active since Dec 2017

15 Dec 2017, 09:06

Cancelled my sales order but low and behold phone was delivered

Let me start off by saying... Worst company ever to have to deal with.

2 weeks ago I app**** for a new contract but little did I know that would be the last time I would speak to anyone in Sales.

Since my initial call to the Sales department I have been unable to get hold of anyone (4 x calls later where after 45min I eventually dropped the call), I have sent numerous online queries which I have never had any responses to.

Last week Friday you guys debited my account for the contract which I haven't received any goods for. An hour after I reversed the payment with my bank a consultant called me to notify me that my new contract was approved.

I told her that I am no longer interested in the contract and wish to cancel the order (which I have done online as well) and dropped the phone. Today my receptionist informed me that a driver just dropped off my parcel with my receptionist which happens to be from you guys. The driver just left without even requesting a copy of my ID.

I am no longer interested in the Sale and if you bothered answering your calls or even manage your online queries you would have known this. Pls, can you send a driver to come and collect this phone before Friday 22nd Dec as my company will be closing then and the company will only re-open again on the 2nd January 2018.

I am not even a client yet and this has been the worst service I have ever received. I am not interested in being a client of Telkom Mobile.

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Replies (1)
SG
Sunette G's update06 Jan 2018, 11:25
Reviewer Update
Pls, can you attend to my query as I received an invoice from you for a Service which I have cancelled numerous times which no one even bothers coming back to.