CANCELLED MY LINE INSTEAD OF TRANSFERRING IT

As per my previous report, I am trying desperately to get a line transferred. After my second visit to the branch to follow up on why it was not done, and waiting patiently in the queue for 40 minutes each time, I called the call center and they cancelled my line with no permission and while I was looking for the ID number of the account holder (the call centre agent hung up on me before cancelling the line - I only wish I had gotten his name but it was about 1 min into the conversation). I then went into the branch for the 3rd and 4th time and nobody would help me, they could not tell me why it was cancelled, or when it would be transferred. Only that I would have to start the process again. I am IRATE and wish I had NEVER taken out a contract with this PATHETIC EXCUSE FOR A SERVICE PROVIDER. Even after writing this I am anticipating no response from them and when I go back to the branch I am once again expecting zero service, but I do not know what to do, it is hopeless. I only hope this helps anyone else making a decision between Telkom and another telecommunications company,