Cancelled my line instead of holding pool.

After begging and pleading and 20 calls and even twitter messages to add my line to the pool, you still cancelled it. What kind of company are you. When will you hire staff that know what they are doing? Even the Twitter person messaged yesterday and said its in the holding pool but it was not. Cancelled,. "Hi Anna-Marie, the ADSL port has been sent to the holding pool,your new service provider need to tak the line and registered to their name from 24.09 they have 5 days to take over the should that is not register to them Telkom will then suspend the connection as it will not be registered by anyone.Just to advised should it happen where you want to cancel you need to first go via Afrihost and the same process need to be followed , Afrihost holding pool to Telkom then we can cancel when that time come.^CL" Seriously. What is wrong with you people at Telkom. Even complained on Hello peter on 11 September and Hazel was so called working on it. Were you busy cancelling my line Hazel? you never came back to me. Even Hellopeter doesnt help anymore.