Cancelled my home telkom line for no reason

I cancelled my ADSL line and soft cap in September. Last month I received my normal bill but the soft cap was still on and I was charged for a service I no longer have. I then phoned the service center. They said I had to supply them with the my cancellation documents I send in September what I then did. No my telkom line is no longer in service. I want it fixed. I'm still paying for that service and never said that my home line must be cancelled. I want it fixed like yesterday.