MB
Mel B
1 reviews | Active since Aug 2011
17 Aug 2015, 16:34
CANCELLED MY HOME ADSL LINE WITHOUT MY PERMISSION
Exactly a month ago I requested (via your call centre) that my Softcap 50GB databundle to be cancelled ONLY!!!! For some reason the consultant GRATITUDE MASIU went and cancelled EVERYTHING!!!!! I still need my line ***. Why did she/Telkom cancel everything?????? Please someone must activate my \DSL fastest"line & the Telkom evening w/ender plan with immediate effect. It was already reported to Telkom Centurion mall branch on Sunday and the consultant advised us it would be activated again today. Well"
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Telkom's replyOfficial
17 Aug 2015, 17:59Hello melbiesen,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM135506.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM135506.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Telkom's reply17 Aug 2015, 17:59
Official
Hello melbiesen,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM135506.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM135506.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media