Cancelled my Contract due to No LTE or 3G Network coverage at my Home Still the Debit order charges the full amount.

<p>I took a Home office LTE 50Gig from Rosebank Telkom store based on the coverage map and From day 2, I was facing frequent network issues.</p> <p>I have cancelled the contract and handover the modem at Rosebank stores and still they havent been attended to this issue although its been more than 2 months that I asked them for cancellation. </p> <p>I have called call centres numerous times to complain that there is no LTE network coverage and only 3g is coming is some corners of my home. they have mentioned that its not about the network and its about the modem and asked me to reset the modem. <br />I was confused and I have took the same modem and went to my brother's home and he is getting full 4 bars of signal without any issues. Then i figured out that its not the modem and its actually the network issue and I bought a prepaid simcard as well to see if the network is coming or not. <br />Finally I came to conclusion that there is no network and logged a complaint with call centre in february and march 2016 I think and it was closed without being addressed.</p> <p>Later I logged a complaints in Hello peter twice or thrice as well and found no assistance and last complaint in hello peter was in July.</p> <p>Finally I didnt want to quit so started Logging complaints again with telkom mobile and they closed it and logged another complaint and requested them to allocate a telkom technician and it was closed without being addressed again.<br />I didnt quit and logged another complaint and after numerous times that i logged...Finally,I was a bit lucky on that day telkom sent 2 technicians to my home and they checked thoroughly almost all the corners and found that there is no network signal coverage in my home and found that there is no LTE or 3G signal.</p> <p>Later, I thought I found some proof, so, I have requested the technicians to send my case by providing the network report to cancellation dept on behalf of me and escalate it if possible so that they can cancel my contract.Weeks Passed by, I havent received any call or confirmation from them. Not sure whether they did it or not but when I called the call centre to find out after 2 weeks then there is no track and finally I am fed up and initiated a cancellation request by mentioning that there is no network.<br />After 2 weeks, I called call centre again and they asked me to handover the modem. I went to Telkom Rosebank store where i took that contract and handovered the modem and they asked me to fill the cancellation form and i filled it on thier request.<br />I am calling every now and then to followup with the cancellation request and yesterday they mentioned that the cancellation request havent been attended to it yet.<br />Everytime I recieve the debit order message at monthend from telkom then I felt what a big mistake I have committed and I was just paying the money for occasional 3g internet.</p> <p>Even after handovered the modem as well, Nobody havent contacted me or send an email or sms or anything to give an update.<br />Yesterday I have called again and they asked me to send the cancellation document where it mentioned as Device handovered.<br />I was trying relentlessly to get the solution for this problem from past one year and still didnt get out from it yet but I will not quit and Still didnt want to mention the whole story and issues that i faced.</p> <p>You know how much painfull that we still pay the money for the service that we didnt use because they have even debited my account in full even after handovered the modem and on Top of that you call the customer service and explain the whole story each and everytime to the new technician just to get new reference number.</p> <p>I have upgraded my work PC' and couldnt able to find some old references. <br />Some of those reference numbers that i found:<br /> ********** 2<br /> ********** 0<br /> ********** 8</p> <p>I got to know the persons names as well from the call centre who is dealing with my cancellation request. I will reveal the name as well here if it wont be addressed soon. </p> <p> </p> <p>Thanks</p> <p>Jeevan</p> <p> ********** 999</p> <p> </p>