Cancelled my ADSL service

<p>On 31st August I sent through the paperwork to cancel my ADSL and data through Telkom and fire Telkom to please release my line into the pool. By 1 still October they still has not actioned my request. Last week I followed up with Telkom, resent my request (which was escalated) and a week still nothing. I called Telkom on Wednesday 12th October to follow up again, the guy I spoke you actioned my request. I made it clear that he must not cancel my phone line but my ADSL and data I was moving over to mweb. He said it would take a few days. This morning I arrive at work to find I have no ADSL, I think great it's been released so mweb can now configure (or whatever it is they do) only to find that Telkom have completely cancelled my ADSL line. When I asked to speak to a supervisor, Chris came on the line. Chris tells me that Mr Dlamini from the call centre had called me to confirm. Really??? I have had no call from telkom since my call to them on Wednesday. So now I sit at work with no ADSL, waiting for Mr Dlamini to call me.</p> <p> </p> <p>Telkom, this is the exact reason I do not want to use your services. Whether trying to get support on the ADSL line or cancelling services there is always a problem. Perhaps train your staff properly and you wouldn't be losing customers by the dozen.</p>