Cancelled my adsl line without my permission

<p>I ordered an adsl line via my ISP in March 2017. A week or so later the line was active and everything was working fine. On 13 May 2017 the line suddenly stopped working. The response I got from Telkom upon enquiring about the fault was that my line was cancelled without any notes or reasons logged on the system. I had to reapply for a new adsl line and was told that this could take from 14 working days up to a month. This is ridiculous that I should be inconvenienced like this when the fault is not mine. Surely Telkom can prioritise my application since this happened as a result of their system failure/incompetence.</p>