MO
Mark O

1 reviews | Active since May 2016

11 May 2016, 15:51

Cancelled my account but still receiving bills

<p style="margin: 0cm; margin-bottom: .0001pt;"><span style="font-size: 10.0pt; font-family: 'Arial','sans-serif'; color: #555555;">To whom it may concern,</span></p> <p style="margin: 0cm 0cm 0.0001pt;"><span style="font-size: 10.0pt; font-family: 'Arial','sans-serif'; color: #222222;"><br /> <span style="border: 1pt none windowtext; padding: 0cm; background-color: white; background-position: initial; background-repeat: initial;"><span>on the 31st of March I gave one month's notice to cancell my subscription with Telkom. I emailed all the do***ents they requested to </span></span></span><span style="font-size: 10.0pt; font-family: 'Arial','sans-serif'; color: #555555;"><a href="mailto:***" target="_blank"><span style="color: #1155cc; border: 1pt none windowtext; padding: 0cm; background-color: white; background-position: initial; background-repeat: initial;">***</span></a>. I confirmed the cancellation by calling and spoke to </span><span><span class="gd"><span style="font-size: 10pt; font-family: Arial, sans-serif; color: #222222; border: 1pt none windowtext; padding: 0cm; background-color: white; background-position: initial; background-repeat: initial;">Aaron Boaz Stallenberg who confirmed that one month's notice is sufficent.. </span></span><span style="font-size: 10pt; font-family: Arial, sans-serif; color: #222222; border: 1pt none windowtext; padding: 0cm; background-color: white; background-position: initial; background-repeat: initial;"><br /> <!-- [if !supportLineBreakNewLine]--><br /> <!--[endif]--></span></span></p> <p style="margin: 0cm 0cm 0.0001pt;"><span><span class="gd"><span style="font-size: 10pt; font-family: Arial, sans-serif; color: #222222; border: 1pt none windowtext; padding: 0cm; background-color: white; background-position: initial; background-repeat: initial;">After I had emailed the do***ents to telkom, i received an automated response entitled "</span><span class="gd"><span style="font-size: 10pt; font-family: Arial, sans-serif; color: #222222; border: 1pt none windowtext; padding: 0cm; background-color: white; background-position: initial; background-repeat: initial;">AutoReply : </span></span><span class="il"><span style="font-size: 10pt; font-family: Arial, sans-serif; color: #222222; border: 1pt none windowtext; padding: 0cm; background-color: white; background-position: initial; background-repeat: initial;">Telkom</span></span><span class="gd"><span style="font-size: 10pt; font-family: Arial, sans-serif; color: #222222; border: 1pt none windowtext; padding: 0cm; background-color: white; background-position: initial; background-repeat: initial;"> Service Cancellations"</span></span></span><span style="font-size: 10pt; font-family: Arial, sans-serif; color: #222222; border: 1pt none windowtext; padding: 0cm; background-color: white; background-position: initial; background-repeat: initial;"><br /> <br /> </span><span>Today I receive an invoice for May-June 2016. How is this possible?</span></span></p> <p style="margin: 0cm 0cm 0.0001pt;"> </p> <p style="margin: 0cm 0cm 0.0001pt;"><span><span style="font-size: 10pt; font-family: Arial, sans-serif; color: #222222; border: 1pt none windowtext; padding: 0cm; background-color: white; background-position: initial; background-repeat: initial;">Should I not receive any feedback from </span><span class="il">Telkom</span> in this matter within the next 24 hours, I will instruct my bank to block all payments requested by <span class="il">Telkom</span>. I have done my part and kept to the agreement.<br /> <br /> Regards,<br /> Mark</span></p>

0
Replies (2)
MO
Mark O's update12 May 2016, 16:24
Reviewer Update

To whom it may concern.

As per previous communication, I am yet to receive any feedback from the cancellations department at all, to date.

As I have previously mentioned, I have now instructed my bank to block all future payments requested by Telkom. My

account has been paid up to date and I owe Telkom no more money.

If Telkom try to deduct any funds from my account, it will be treated as

**********.

I have sent this and prior communications to the email addresses listed below and have not received a single reply from anyone, other than an automated reply.

***, ***, ***, ***, ***

I am fed up with Telkom's obvious non-existent work ethic.

Telkom
Telkom's reply13 May 2016, 12:30
Official
Hi mark-oosthuizen, Thank you for making contact with us This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon. We do apologize for any inconvenience we have cause to you. Your reference number is: SM232968 Regards Luleka Telkom Social Media Team