LK
Leanne K
1 reviews | Active since Mar 2015
15 Apr 2015, 12:34
Cancelled my account but I am still being billed
After endless calls with no answers to cancel my Telkom ADSL account, I eventually get an email address to cancel my account... this was 60days ago. I have sent all the relevant documentation to cancel my account on several occasions. I am still being billed! Please sort this out! I can't sit the phone for hours waiting for someone to eventually pick up a phone!
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Telkom's replyOfficial
15 Apr 2015, 19:41Hello KNU27,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM103890.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM103890.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Telkom's reply15 Apr 2015, 19:41
Official
Hello KNU27,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM103890.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM103890.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team