DB
Dane B

1 reviews | Active since Sept 2014

28 Apr 2015, 08:28

Cancelled my account and still getting billed.

On the 27th of February I cancelled my Telkom Line and payed my outstanding bill the same day.<br> Received an sms from telkom stating that they are saddened by my decision to cancel.<br> <br> Today is the 28th of April and I have been told I owe R1019.31<br> Obviously i'm not going to pay for this, I don't live there anymore. And how else do you cancel your line, because saying \Hi I would like to cancel my line"doesn't mean what I think it means."""

0
Replies (1)
Telkom
Telkom's reply28 Apr 2015, 10:37
Official
Hello Human#69837,

We sincerely apologise for the inconvenience caused.
Your reference number is SM106720
Your query has been escalated to our billing department and feedback will follow soon.

Regards
Noleen Klein
Telkom Social Media Team