Cancelled my account and activated a product I don't want

<p>Hi There,</p> <p> </p> <p>As per our telephone discussion on the 24th if August you have advised that my ADSL package will be corrected by the course of the day.</p> <p>I have our call, which was recorded indicating this.</p> <p>Just to recap what happened:</p> <p>· I was and always on a 4mb line with a 40 gig softcap</p> <p>· I contacted your sales team the morning of the 24th to upgrade my package to a 8mb line with a 100 gig softcap.</p> <p>· Sales agent advises that she accidently cancelled my current package however she corrected this.</p> <p>· After this my internet stopped working.</p> <p>· I contacted tech support who said that sales re-setted everything and that I should get the TIN number from sales so they can assist.</p> <p>· I received TIN number ********** and get transferred back to Tech support who then sms me my new password.</p> <p>· After using the new details I log on however now my package is 2mb and uncapped.</p> <p>· After speaking to about 30 different people and going back and forth between sales and tech support, they find out my current account with your guys was deleted and my 2013 account was reactivated.</p> <p>· After finding this out I spoke to another 20 people who been transferring me and cutting my calls.</p> <p>· I finally spoke to one supervisior in sales and he reassured me that everything will be okay and has been corrected.</p> <p>My package still shows uncapped and this is syncing at 2mbps.</p> <p>I called sales and technical support at 5pm they both have told me that on TIN: ********** account this is a 2mb line and on an uncapped package which can be seen as per screenshot below – they said there’s no correction to this changing to a 4mb line and 40 gig cap.</p> <p>Your sales team agent messed up, deleted my current profile and activated my old 2013 uncapped profile.</p> <p>I have called ICASA yesterday and they have advised me to escalate this matter first and if I do not receive positive feedback they will intervene.</p> <p>I work from home, and I cannot log in to my company network due to the line speed being 2mb, I wasted my whole day on the call with you guys that my company is going to dock my pay for the 24th and 25th which funny enough is the amount I pay you guys for my internet.</p> <p>Please can you either contact me or get your supervisor to contact me.</p> <p>If I do not receive a response I will have no choice but to contact ICASA as I am unable to work due to this.</p> <p> </p> <p>Thanks</p>