Cancelled month to month contract, but yet continueing to debit my account.

<p>Request to cancel my month to month contract on 29/11/16 in order to ensure last day of service to be 31/12/16.</p> <p>Received below response a week later:</p> <p>Good day,</p> <p> </p> <p>Hope this mail finds you well.</p> <p> </p> <p>Please accept our sincere apologies for the inconvenience caused and the delayed response to your request.</p> <p> </p> <p>Contract services of 0814****** will be permanently cancelled effective on the 31/12/2016. Order ********** 15A was successfully submitted.</p> <p> </p> <p>Hope you find this in order.</p> <p> </p> <p>It has been a pleasure doing business with you and should you wish to do business with us again in the future, you can call 081180 or go directly at the nearest Telkom Direct Store, alternatively log on to www.telkommobile.co.za to view available deals to apply for online.</p> <p> </p> <p>Wishing you all the best and always.</p> <p> </p> <p> </p> <p>January 2017 my account was still debited. On 03/01/17. I've sent an email again to cancel and refund the amount deducted from my account. To date I still haven't received any response. </p> <p> </p>