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AB
Arnold B

1 reviews | Active since Nov 2011

11 May 2018, 10:32

Cancelled Mobile and still getting billed even though case states resolved

Cancelled Mobile in Feb 2018. Still being billed. Today got another email stating I requested new service Ref ********** 85A (I cancelled, I do not want a new service).

Logged multiple cancellation references: First Cancellation 18 Feb: Ref ********** 2 Follow Up cancellations: Ref ********** 3, ********** 1, ********** 6, ********** 5, ********** 1

0
Replies (3)
Telkom
Telkom's reply25 May 2018, 14:42
Official

Hi

Thank you for contacting us.

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We do apologize for any inconvenience caused to you.

Interaction ***

Regards


Hazel

Telkom Social Media Team

AB
Arnold B's update04 Jun 2018, 10:12
Reviewer Update
Well guess what. I got billed AGAIN!!!!! This was cancelled in Feb already!!!! Cancelling with Telkom Mobile is a nightmare. Going to store standing in queue to get this cancelled. Still not. Staying on phone for an hour to get this resolved. Still not. What else does somebody need to do to cancel? Dealing with Telkom is a nightmare. At this point I never ever want to do business with Telkom ever again and woudn't advise anybody to do so either.
AB
Arnold B's update18 Jun 2018, 12:34
Reviewer Update
Answer from Telkom: This is to confirm that your contract has been cancelled, no refund is applicable. "no refund is applicable" - Now that is nice. Cancel in Feb, don't use service from Feb. Cancellation fee is less than the remaining contract. Now NO REFUND!!!!! Thank you Telkom for confirming my earlier assessment. Bad/Horrible Customer Care.