1 reviews | Active since Jan 2013
Cancelled lines but Telkom continues to Bill!
I cancelled both my Telkom Phone line and the ADSL line that was cancelled by both MWEB AND TELKOM during the first week of December 2014.<br> I was told that everything was sorted and all would be cancelled by 31December 2014 as per my request - Call ***. Telkom cancelled the lines, so nothing is working, however, this morning I received a bill from Telkom for the Phone and ADSL line for Jan - Feb 2015!!!!! I am absolutely furious! They are now billing me for a service I cancelled and they cut the lines already but expect me to pay for months it's not even in use! First you stay on the waiting on the line for what seems likes hours to get through and when you finally do they still cannot address your requests. This is 4th time I have to had contacted them with this issue. Terrible service at its best! I will only pay for any usage up to 31 December 2014 and nothing more. I expect a full refund and reversal of these charges since I cancelled everything as I was leaving the country for 6 months. I want it cancelled, reversed and refunded. I will definitely not go back to them.<br> Dealing with *********** staff and a company that cannot meet and address their customer needs.
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Your reference number is: SM84328
Regards
Luleka Kewana
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM84328
Regards
Luleka Kewana
Telkom Social Media Team
